11th Grade
CTPPuriscal

Here are some common phrases and expressions you can use to make a complaint in English:

Making a complaint

I’m sorry to say this but…

I hate to tell you but…

I’m angry about…

I have a complaint to make…

There seems to be a problem with…

I’m afraid there is a slight problem with…

Sorry to bother you but…

I’m not satisfied with…

Wouldn’t be a good idea to…

There appears to be something wrong with…

I was expecting… but…

Sorry to bother you but…

I want to complain about…

I’m afraid I’ve got a complaint about…

I have to make a complaint about…

I don’t understand why…

Excuse me but there is a problem…

Would you mind…?

Accepting a complaint

I’m so sorry, but this will never happen again.

I’m sorry, we promise never to make the same mistake again.

I can’t tell you how sorry I am.

I wish I never happened.

Rejecting a complaint

Sorry, there is nothing we can do about it.

Sorry but it’s not our fault.

I’m afraid there isn’t much we can do about it.

Dealing With Complaints for ESL Customer Service

https://www.thoughtco.com/esl-customer-service-4177285 Dialogue related to customer service, then try to solve the questions.